Search found 55 matches

by Inthouse
26 Feb 2021, 00:39
Forum: Support Forum (English)
Topic: Iphone problem
Replies: 12
Views: 1007

Re: Iphone problem

Hi Urs
Today I was at my client and installed IRControl Executor vr.3.13 for IOS.
Before that, I completely uninstalled the previous IRC to clear all data.
The iPhone 11 promax and iPhone12 showed the same error when loading the IRC for the first time, freezing on the initial screen (see attached)

So we tried to install on 2 other new iphones (IPhone X and iPhone XR), the same problem!

The IRC does not load at all, it is on this screen all the time with the message "loading".
I don't know what else to do, my client bought 4 licenses and cannot use IRC !!!
Please check what may be happening.
Thanks!
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by Inthouse
17 Feb 2021, 23:25
Forum: Support Forum (English)
Topic: Iphone problem
Replies: 12
Views: 1007

Re: Iphone problem

Hi Urs
Please try to release the Executor version as soon as possible. My clients are impatient!
Thanks
by Inthouse
16 Feb 2021, 01:01
Forum: Support Forum (English)
Topic: Iphone problem
Replies: 12
Views: 1007

Re: Iphone problem

Hi Urs
Any news?
by Inthouse
09 Feb 2021, 18:10
Forum: Support Forum (English)
Topic: Iphone problem
Replies: 12
Views: 1007

Re: Iphone problem

Thanks Urs
I hope you solve it quickly
by Inthouse
08 Feb 2021, 05:01
Forum: Support Forum (English)
Topic: Iphone problem
Replies: 12
Views: 1007

Re: Iphone problem

Hi Urs
IOS 14.3 on Iphone 11Pro and 11Pro Max.
IRC works fine on 11Pro, but freezes during installation on Iphone 11Pro Max and Iphone 12.
I think when IRC Executor was installed on 11Pro (December 2020) the IOS version was earlier than 14.3
Now I asked my client try to install IRC Basic on the same iphone 11 Pro (now with IOS 14.3). So we will know if the problem is with phone model or the IOS version.
by Inthouse
06 Feb 2021, 16:31
Forum: Support Forum (English)
Topic: IRControl Version 3.13
Replies: 1
Views: 235

Re: IRControl Version 3.13

Hi Urs
The problem I mentioned in "Timing trigger" topic remains!
And the most important thing is that IRC does not run on the Iphone 11Pro Max and Iphone 12.
Please try to solve it as soon as possible, I'm in trouble with my clients.
Thank you
by Inthouse
06 Feb 2021, 16:13
Forum: Support Forum (English)
Topic: Tuya Cloud
Replies: 15
Views: 1561

Re: Tuya Cloud

Executor and Plus.
But I tested it several times by completely cleaning the app data (as I mentioned above) and it seems it worked
by Inthouse
05 Feb 2021, 21:24
Forum: Support Forum (English)
Topic: Tuya Cloud
Replies: 15
Views: 1561

Re: Tuya Cloud

Hi Urs

It's me again! (lol)

I think I found a solution:

I usually log in several Tuya accounts of my clients. I noticed when I import a project from a client, the data from the previous project is not cleared before loading this new project, even doing the factory reset (frog).
So I went to the settings of the Android Apps and completely cleared the "cache" and "user data" of IRC.
Then I opened IRC Executor, loaded the zip file (IRC asked to enter the Tuya Cloud password) and everything seems to have worked.
by Inthouse
05 Feb 2021, 17:40
Forum: Support Forum (English)
Topic: Iphone problem
Replies: 12
Views: 1007

Re: Iphone problem

Hi Urs

I also have problems with Tuya Cloud, but PLEASE give priority to solving this problem with Iphone. My clients have purchased the app and cannot use it
by Inthouse
05 Feb 2021, 05:35
Forum: Support Forum (English)
Topic: Tuya Cloud
Replies: 15
Views: 1561

Re: Tuya Cloud

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