Hi Urs
Of the few iPhones of my customers that still worked with IRControl, all those that were updated to IOS 15.2 stopped working by crashing in the app's home screen.
could you verify?
Search found 57 matches
- 17 Dec 2021, 01:07
- Forum: Support Forum (English)
- Topic: Iphone problem
- Replies: 13
- Views: 7090
- 04 Jun 2021, 03:32
- Forum: Support Forum (Deutsch)
- Topic: Ende der Weiterentwicklung?
- Replies: 2
- Views: 1846
Re: Ende der Weiterentwicklung?
Unfortunately I have the same impression
- 26 Feb 2021, 00:39
- Forum: Support Forum (English)
- Topic: Iphone problem
- Replies: 13
- Views: 7090
Re: Iphone problem
Hi Urs
Today I was at my client and installed IRControl Executor vr.3.13 for IOS.
Before that, I completely uninstalled the previous IRC to clear all data.
The iPhone 11 promax and iPhone12 showed the same error when loading the IRC for the first time, freezing on the initial screen (see attached)
So we tried to install on 2 other new iphones (IPhone X and iPhone XR), the same problem!
The IRC does not load at all, it is on this screen all the time with the message "loading".
I don't know what else to do, my client bought 4 licenses and cannot use IRC !!!
Please check what may be happening.
Thanks!
Today I was at my client and installed IRControl Executor vr.3.13 for IOS.
Before that, I completely uninstalled the previous IRC to clear all data.
The iPhone 11 promax and iPhone12 showed the same error when loading the IRC for the first time, freezing on the initial screen (see attached)
So we tried to install on 2 other new iphones (IPhone X and iPhone XR), the same problem!
The IRC does not load at all, it is on this screen all the time with the message "loading".
I don't know what else to do, my client bought 4 licenses and cannot use IRC !!!
Please check what may be happening.
Thanks!
- 17 Feb 2021, 23:25
- Forum: Support Forum (English)
- Topic: Iphone problem
- Replies: 13
- Views: 7090
Re: Iphone problem
Hi Urs
Please try to release the Executor version as soon as possible. My clients are impatient!
Thanks
Please try to release the Executor version as soon as possible. My clients are impatient!
Thanks
- 16 Feb 2021, 01:01
- Forum: Support Forum (English)
- Topic: Iphone problem
- Replies: 13
- Views: 7090
Re: Iphone problem
Hi Urs
Any news?
Any news?
- 09 Feb 2021, 18:10
- Forum: Support Forum (English)
- Topic: Iphone problem
- Replies: 13
- Views: 7090
Re: Iphone problem
Thanks Urs
I hope you solve it quickly
I hope you solve it quickly
- 08 Feb 2021, 05:01
- Forum: Support Forum (English)
- Topic: Iphone problem
- Replies: 13
- Views: 7090
Re: Iphone problem
Hi Urs
IOS 14.3 on Iphone 11Pro and 11Pro Max.
IRC works fine on 11Pro, but freezes during installation on Iphone 11Pro Max and Iphone 12.
I think when IRC Executor was installed on 11Pro (December 2020) the IOS version was earlier than 14.3
Now I asked my client try to install IRC Basic on the same iphone 11 Pro (now with IOS 14.3). So we will know if the problem is with phone model or the IOS version.
IOS 14.3 on Iphone 11Pro and 11Pro Max.
IRC works fine on 11Pro, but freezes during installation on Iphone 11Pro Max and Iphone 12.
I think when IRC Executor was installed on 11Pro (December 2020) the IOS version was earlier than 14.3
Now I asked my client try to install IRC Basic on the same iphone 11 Pro (now with IOS 14.3). So we will know if the problem is with phone model or the IOS version.
- 06 Feb 2021, 16:31
- Forum: Support Forum (English)
- Topic: IRControl Version 3.13
- Replies: 1
- Views: 1583
Re: IRControl Version 3.13
Hi Urs
The problem I mentioned in "Timing trigger" topic remains!
And the most important thing is that IRC does not run on the Iphone 11Pro Max and Iphone 12.
Please try to solve it as soon as possible, I'm in trouble with my clients.
Thank you
The problem I mentioned in "Timing trigger" topic remains!
And the most important thing is that IRC does not run on the Iphone 11Pro Max and Iphone 12.
Please try to solve it as soon as possible, I'm in trouble with my clients.
Thank you
- 06 Feb 2021, 16:13
- Forum: Support Forum (English)
- Topic: Tuya Cloud
- Replies: 15
- Views: 7489
Re: Tuya Cloud
Executor and Plus.
But I tested it several times by completely cleaning the app data (as I mentioned above) and it seems it worked
But I tested it several times by completely cleaning the app data (as I mentioned above) and it seems it worked
- 05 Feb 2021, 21:24
- Forum: Support Forum (English)
- Topic: Tuya Cloud
- Replies: 15
- Views: 7489
Re: Tuya Cloud
Hi Urs
It's me again! (lol)
I think I found a solution:
I usually log in several Tuya accounts of my clients. I noticed when I import a project from a client, the data from the previous project is not cleared before loading this new project, even doing the factory reset (frog).
So I went to the settings of the Android Apps and completely cleared the "cache" and "user data" of IRC.
Then I opened IRC Executor, loaded the zip file (IRC asked to enter the Tuya Cloud password) and everything seems to have worked.
It's me again! (lol)
I think I found a solution:
I usually log in several Tuya accounts of my clients. I noticed when I import a project from a client, the data from the previous project is not cleared before loading this new project, even doing the factory reset (frog).
So I went to the settings of the Android Apps and completely cleared the "cache" and "user data" of IRC.
Then I opened IRC Executor, loaded the zip file (IRC asked to enter the Tuya Cloud password) and everything seems to have worked.