Hi Urs

I also have problems with Tuya Cloud, but PLEASE give priority to solving this problem with Iphone. My clients have purchased the app and cannot use it

Hi Urs

The access to Tuya Cloud remains very unstable.
- sometimes I can connect to Tuya Cloud, but the gateways are not initialized (and do not appear on the Tuya Cloud configuration page) (see fig1)
- sometimes my email disappears from this page and I have to login again, but the installed gateways still not showing up on this page. (fig2) (my email was in gateways.xml before I import zip file)
- after that I installed a third gateway. But it only appears on the Tuya Cloud configuration page and does not appear on the device page where the other two are!!! (fig3 and fig4)
This is driving me crazy!

The same problem with ircontrol basic

I think the only difference between 11pro and 11pro max is the screen resolution. Could it be that?
I also asked my client to test with irc basic

Hi Urs
The IRControl Executor is not running on Iphone 11Pro Max and Iphone 12, it is only possible to use on Iphone 11Pro.
I have 4 customers who bought the app and can't use it.
Is it possible to quickly solve this problem?

Hi Urs
I noticed when I slide from one subpage to another touching accidentally a infrared action button whose trigger = timing, after changing the page, this button remains activated (locked) and it is only possible to stop the IR emission by closing the IRControl.

Ok Urs, I will send you a private message

Hi Urs
These problems (email disabled and Tuya Gateway not initialized) occurs even when I restarting IRC!
I have 2 backups of the same app: 1 backup created on 12/11 working fine and other created on 01/13 (with a few changes) that show these problems.
If you want analize them, I send you both apps.
Thank you

Hi Urs
The same problem happened again.
Have you found a solution to solve this?
(before that the IRC worked fine for almost 30 days).
It seems to happen more often when I make changes on app.
I realized that if I import an older full backup of my app and then import the current version again, this will solve the communication problem withTuya cloud, but only until I close the app.