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Re: Tuya Cloud
Posted: 15 Jan 2021, 16:51
by Inthouse
Ok Urs, I will send you a private message
Re: Tuya Cloud
Posted: 05 Feb 2021, 05:35
by Inthouse
Hi Urs
The access to Tuya Cloud remains very unstable.
- sometimes I can connect to Tuya Cloud, but the gateways are not initialized (and do not appear on the Tuya Cloud configuration page) (see fig1)
- sometimes my email disappears from this page and I have to login again, but the installed gateways still not showing up on this page. (fig2) (my email was in gateways.xml before I import zip file)
- after that I installed a third gateway. But it only appears on the Tuya Cloud configuration page and does not appear on the device page where the other two are!!! (fig3 and fig4)
This is driving me crazy!
- fig1.jpeg (51.12 KiB) Viewed 18155 times
- fig2.jpeg (64.7 KiB) Viewed 18155 times
- fig3.jpeg (79.55 KiB) Viewed 18155 times
Re: Tuya Cloud
Posted: 05 Feb 2021, 05:35
by Inthouse
- fig4.jpeg (56.68 KiB) Viewed 18155 times
- fig5.jpeg (51.63 KiB) Viewed 18155 times
Re: Tuya Cloud
Posted: 05 Feb 2021, 21:24
by Inthouse
Hi Urs
It's me again! (lol)
I think I found a solution:
I usually log in several Tuya accounts of my clients. I noticed when I import a project from a client, the data from the previous project is not cleared before loading this new project, even doing the factory reset (frog).
So I went to the settings of the Android Apps and completely cleared the "cache" and "user data" of IRC.
Then I opened IRC Executor, loaded the zip file (IRC asked to enter the Tuya Cloud password) and everything seems to have worked.
Re: Tuya Cloud
Posted: 06 Feb 2021, 07:28
by info@cec.gmbh
Hi Claudio
Do you have this problem only on the Executor or also on Plus version?
kind regards,
Urs
Re: Tuya Cloud
Posted: 06 Feb 2021, 16:13
by Inthouse
Executor and Plus.
But I tested it several times by completely cleaning the app data (as I mentioned above) and it seems it worked