Iphone problem

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Inthouse
Posts: 55
Joined: 19 Feb 2019, 20:51

Iphone problem

Post by Inthouse »

Hi Urs
The IRControl Executor is not running on Iphone 11Pro Max and Iphone 12, it is only possible to use on Iphone 11Pro.
I have 4 customers who bought the app and can't use it.
Is it possible to quickly solve this problem?
info@cec.gmbh
Posts: 204
Joined: 25 Jul 2017, 14:27

Re: Iphone problem

Post by info@cec.gmbh »

Hi Claudio

We will check this. I can't say actually how quick this is possible because we first have to find the reason, why IRControl does not run on this devices.

kind regards,
Urs
Inthouse
Posts: 55
Joined: 19 Feb 2019, 20:51

Re: Iphone problem

Post by Inthouse »

I think the only difference between 11pro and 11pro max is the screen resolution. Could it be that?
I also asked my client to test with irc basic
Inthouse
Posts: 55
Joined: 19 Feb 2019, 20:51

Re: Iphone problem

Post by Inthouse »

The same problem with ircontrol basic
Inthouse
Posts: 55
Joined: 19 Feb 2019, 20:51

Re: Iphone problem

Post by Inthouse »

Hi Urs

I also have problems with Tuya Cloud, but PLEASE give priority to solving this problem with Iphone. My clients have purchased the app and cannot use it
info@cec.gmbh
Posts: 204
Joined: 25 Jul 2017, 14:27

Re: Iphone problem

Post by info@cec.gmbh »

Hi Claudio

Which version of IOS runs on this devices?

kind regards,
Urs
Inthouse
Posts: 55
Joined: 19 Feb 2019, 20:51

Re: Iphone problem

Post by Inthouse »

Hi Urs
IOS 14.3 on Iphone 11Pro and 11Pro Max.
IRC works fine on 11Pro, but freezes during installation on Iphone 11Pro Max and Iphone 12.
I think when IRC Executor was installed on 11Pro (December 2020) the IOS version was earlier than 14.3
Now I asked my client try to install IRC Basic on the same iphone 11 Pro (now with IOS 14.3). So we will know if the problem is with phone model or the IOS version.
info@cec.gmbh
Posts: 204
Joined: 25 Jul 2017, 14:27

Re: Iphone problem

Post by info@cec.gmbh »

Hi Claudio

So, I think it is a problem of iOS version. The last build is made with a SDK that supports iOS until 14.2. I hope we can make a new release with the acutal SDK this week. For me it's really strange that a new verison of a operating system isn't backward compatible.

best regards,
Urs
Inthouse
Posts: 55
Joined: 19 Feb 2019, 20:51

Re: Iphone problem

Post by Inthouse »

Thanks Urs
I hope you solve it quickly
Inthouse
Posts: 55
Joined: 19 Feb 2019, 20:51

Re: Iphone problem

Post by Inthouse »

Hi Urs
Any news?
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